For businesses that want the very best in commercial floor coverings and cleaning, Müller leads the industry. We provide superior solutions and unmatched client service.
We emphasize European standards and quality, and believe that investment in people and culture leads to outstanding results.
Müller stands apart from the competition by employing full time craftsmen, ensuring standards are consistent, predictable, and exceptional.
We take care of everything!
Top quality and efficiency.
Professional service will adjust to your needs
Just tell when and where and we will take care of everything else
Our people make our business and we are proud to have a team of people who bring leadership, expertise and commitment to each and every business they are involved in.
Frank Müller was born in Frankfurt/Main, Germany but has spent time in the UK, France, Argentina, Taiwan and Spain, mastering a number of languages and immersing himself in the culture of each place.
This desire to travel combined with a continuous pursuit of knowledge brought him to the executive programs at St. Gallen University, Switzerland, Harvard Business School and the Duke University - The Fuqua School of Business.
In 1997 he began his career in Corporate-Germany with a large cement and adhesive manufacturer in Wiesbaden in the International Business and product management department. During his tenure he was responsible for several product ranges and European markets.
Three years later he partnered with his father and an additional family of owners to work together at Köbau GmbH & Co. KG, in Mainz, a company that has been delivering and installing ceramic floor coverings in Germany, the US, Africa and the middle East for some time. During his time there, he managed the entirety of the US market and launched a branch in Sydney, Australia.
In 2001 he moved to Houston, TX to start up a manufacturing facility for granite countertops, which grew to be sourced around the globe. These products were installed in both residential and commercial areas, such as large apartment buildings.
In 2005 Frank and his father sold their shares in that company to the other owner family. Afterwards, his father founded a new tile and floor installation company in both Germany, Main-Taunus-Ceramikbau GmbH & Co. KG (MTC), and the US, called International Ceramic Construction (ICC) which Frank joined in 2007. Due to his experience and affinity to work abroad, Frank worked for MTC in the UK, Slovenia, Austria, Switzerland, and Italy while simultaneously being responsible for the US market.
In 2016 he founded with 2 partners a cleaning and maintenance company in Greenville, SC, called ICM, which concentrates in the commercial cleaning of industrial plants, universities, new construction site etc.
In 2018 he and his family decided to move to Charlotte, NC to oversee and see through the great expansion of ICC in the US market.
In 2019 ICC purchased Global Tiling, a highly specialized installation company offering floor coverings in the automobile industry.
Most recently, having realized that the pool of quality installers was continually shrinking, Frank started an Academy with a focus on tile installation. Even in these early stages of the apprenticeship program, it has been officially recognized by the Department of Labor and the first apprentices have already begun their training.
For all the many wonderful things that travel has brought his way, Frank has always said the greatest of these is his wife, whom he met in Argentina. Frank is married to María-José Mage, who was born in Argentina and they have 3 children together. María-José is a renowned textile designer, with a graduate degree in Marketing, as well as an artist. She has her own art studio in Charlotte. In addition to all these achievements, she works with Frank as the Director of Marketing for ICC and their US operations.
Memberships and Voluntary work:
Her focus is on strategic vision, development and brand positioning, as well as aesthetic development and design concept in cultural and commercial fields.
Michael moved from NJ to SC at the age of ten with his parents and six brothers and sisters. He currently resides in Greenville SC and is a happy husband and father to twin boys, a girl and a golden retriever. When not attempting to entertain his children, Michael enjoys the outdoors, live music and cold beverages at a major league baseball game.
Michael’s first cleaning business included pressure washing and cleaning carpets at local dealerships and restaurants. He moved on to work for a contractor and successfully managed the largest construction and industrial cleaning projects in the Southeast.
At Müller Industrial Services, Michael oversees daily operations and is always expanding on ideas to provide cleaner and safer facilities for his customers.
Matthew is the Managing Director of our Global Tiling team. He has over 13 years of experience in managing projects of various size and scope, and has a proven track record of managing and leading teams to successful execution.
Building and maintaining relationships are the key principles by which Matthew stands by every day, and believes that every member of a team plays an integral part in the team’s overall success. Outside of work, Matthew enjoys watching and coaching sports, and loves hanging out with his wife and two children.
Managing Director, Solar Division Chief Strategy Officer
Lance delegates responsibilities to the project team and oversees projects to ensure that each one progresses as planned. Lance’s genuine nature and positivity make him a great leader.
He has been involved in the stone and tile installation business for over a decade, overseeing some of Charlotte’s largest construction projects.
In 2019, he completed the Fuqua executive management program at Duke University.
Outside of work, Lance loves spending time with his wife, two daughters, and son. When he has spare time, he enjoys being out on the golf course.
A graduate of Limestone University with a Bachelors Degree in Human Resource Management. Catherine has worked with Human Resources in various capacities. From Human Resource Supervisor/ Human Resource Representative, Human Resource Assistant and Payroll Specialist. She admits that she has had a passion for Human Resources since she worked her first job as a teenager.
In her spare time, Catherine enjoys spending time with her family and vacationing somewhere around an ocean.
Leading the Accounting team, Neel is responsible for the delivery of finance services such as accounting, treasury, reporting, budgeting and analyzing financial data in accordance with legislative requirements and organizational policies and strategies.
Neel has over 8 years’ experience in providing professional services across a broad range of finance areas including compliance, business process, and financial reporting. Neel has worked his entire career in accounting for a variety of public and private companies. He is experienced in construction accounting and financial reporting.
Neel has a Bachelor’s of Science in Accounting, Finance and Economics from The University Of North Carolina at Charlotte. When not working, he enjoys family time, playing cricket and traveling.
Müller provides floor covering and cleaning services to the hospitality, automotive, solar, food & beverage, and other commercial industries.
European standards and in-house trained craftsmen ensure superior results and unmatched client service.
Müller Corporation, originally known as International Ceramic Construction (ICC), was founded in Germany in 2005 by Georg Müller. In 2007 his son Frank Müller joined the company and continued to expand its services in the US.
ICC underwent a comprehensive rebrand of its services in March 2020 to better meet the collective needs of its clients and employees. This was a reflection of its growth as a company and continued penetration into new and emerging markets. The company now encompasses Müller Surfaces, Müller Industrial Services, Global Tiling and Müller Academy.
Müller Corporation was originally known as International Ceramic Construction (ICC). It was founded in Germany and has been in business for over 15 years.
International Ceramics Construction founded in Germany and the United States by Georg Müller.
2007 Frank Müller, Georg's son, joins the company as partner.
2010 Move into a new location in Charlotte on Westinghouse Blvd.
2013 ICC move into a new location on International Airport Drive.
2016 Founding of ICM Cleaning and Maintenance in Greenville, SC.
2019 Acquisition of Global Tiling, a tile installation company specializing in the automotive industry.
2019 Relocation of the HQ to the current office location in Parkway Plaza.
2019 Recipient of the following awards: Fast 50 CBJ, Inc.5000, Best places to work CBJ.
2020 Müller Academy established with recognition by the DoL.
2020 The launch incorporates ICC, ICM, Global Tiling and the Academy.
From the beginning, we’ve wanted the Müller Company to be different from other companies. Different in how we treat our customers, different in how we work with each other, and different in the results we achieve. These differences are best captured in the 31 “Fundamentals” that are the foundation for our unique culture. We call it: The Müller Way.
Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well, for we’re all part of the müller family. Never take shortcuts that compromise your safety or that of your teammates.
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Good is not good enough. Always ask yourself, “Is this my best work?”
It’s not about you. Don’t let your ego or personal agenda get in the way of doing what’s best for the company. Be willing to step into another role or help a coworker when that’s what’s required for success. Make decisions with the best interest of the company in mind.
Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
Processes and procedures exist for a reason. Know and follow our operating procedures to ensure consistency and high performance. When you see opportunities for process improvement, recommend them so that new and better standards can be established for the benefit of everyone.
It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change brings. Be flexible.
Seek to know and understand the whole of Müller, rather than just your specific part of the business. Be curious about other roles, visit different departments, and form relationships outside of your team. See the big picture. The more you understand the whole organization, the more you can contribute to our growth and success.
Be willing to do the mundane and ordinary things necessary to get the job done. Nothing is beneath any of us. If you see it, do it.
Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
Be organized and plan your work for maximum efficiency. Have all the tools necessary before starting your work. Be thoughtful about your schedule, and have a game plan for your calls, your tasks, and your workday. Know the priorities and work on them first.
Share the right information with the right people. Find a balance between keeping people appropriately informed and not dumping unnecessary information on others. The more effectively we share information, the more efficiently we can collaborate. Learn to ask yourself, “Who is this information important to?”
Every conversation, phone call, email, letter, and even voicemail, sets a tone and creates an impression. Pay attention to every interaction and be sure you’re setting a tone that’s friendly, warm, polite, and helpful.
Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.
Speak honestly in a way that helps to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said, but say it politely to prevent others from becoming defensive. Address issues directly with those who are involved or affected.
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.
Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through to their completion.
Know your audience. Write and speak in a way that they can understand. Avoid using internal lingo, acronyms, and industry jargon. Use the simplest possible explanations.
Healthy, vigorous debate creates better solutions. Debate concepts without making personal attacks. Check your ego and push for the best solution, rather than your solution. Once a decision is made, however, get fully aligned by putting your complete support behind it.
Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done.
Respond to questions and concerns quickly, whether it’s in person, on the phone, or by email. This includes simply acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.
Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Work with appropriate lead times. Preventing issues is always better than fixing them.
You have the power to choose your attitude, so whenever possible choose to be positive, optimistic, and enthusiastic. Give people the benefit of the doubt. Your attitude is contagious. Spread optimism and positive energy.
Interact with people in a way that honors their self-worth and value as a unique individual, regardless of context. Practice empathy and treat others with consideration regardless of their background, appearance, or values. Everyone is worthy of our respect.
We’re all responsible for, and benefit from, our company’s image and reputation. Consider how your actions affect our collective reputation, and be a proud ambassador for the company.
Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater expert. Be resourceful about learning and sharing best practices. Build a career rather than just working a job.
Before others can understand what to do or how to do it, they must first understand why. Explain the big picture. The more people understand the reason for what we’re doing, the more actively they can participate in the solution.
Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our organization.
Make good decisions by relying primarily on facts and data, rather than solely on opinions or emotions. Be objective. Do research to uncover the facts. Analyze the data and use this information to make better decisions.
While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.
Müller wants to make a positive impact by giving back to the community. Children are the future, which is why providing them with proper tools and supporting the language foundation is near and dear to us.
Müller Academy is pleased to announce we have partnered with Habitat for Humanity International!
The best way to learn a trade is to work on an actual job site. This gives our apprentices an unparalleled learning experience and, at Müller Corporation, we see this as an opportunity to serve the community as well. Last week we completed our first project for Habitat using Custom Building Products grout and thinset. Our Apprentices are looking forward to future projects.
Müller Corporation was delighted with the opportunity to donate to Waddell Language Academy with the Charlotte-Mecklenburg Schools District. The monetary donation will go towards Webcams to help alleviate some stress brought with virtual learning. We are glad to be able to help the future of our community.
Our team collected, organized, and packed school supplies for a variety of Mecklenburg schools.
Müller was able to help students prepare for a successful year by providing them with the tools they needed such as bags, books and stationery.
Five members went to the Second Harvest Food Bank to sort products donated by CVS. We boxed food items, home bedding and décor, medicine, school supplies, and various other objects.
These items were then shipped to different locations around Charlotte, such as the Women’s Shelter.
Our sponsorship provides countless opportunities for UNCC students to learn and explore German culture. They get a unique experience in the classroom and overseas.
The main goal of the foundation is to give scholarships for the exchange program.